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Business Communication Skills & Customer Service

Speaking Skills
helps your organization communicate more effectively by insuring that your company’s mission and message is consistently conveyed the same every time from administrative assistants to senior marketing. We help your people develop the skills necessary to present a positive, professional, and memorable company image. Better business communication skills will help close sales, satisfy the clients’ needs, and build on going relationships.

Because it is human nature to judge the person before their message, make your first impression count.

Your message can be perfectly targeted for the listener...yet the hard won opportunity can still be missed because of the speaker’s oral presentation, tone, body language, or mannerisms which could outweigh the facts you present. Limited time can also pressure the situation. Whether at a staff meeting or with a customer, "the meter is running." The listener has other things to do than wait for the speaker to “get to the point,” or explain an unclear message.

We offer a wide range of programs for both individuals and groups. Speaking Skills can offer sessions that fit with work schedules at either on-site or off-site locations. Speaking Skills’ programs combine practical experience with your every-day situations designed to suit your organization’s or individual's requirements.

Programs can include some or all of the following:
  • Effective Presentation Skills
  • Professional Speaking Style
  • Leading Effective Meetings
  • Motivating And Persuading others
  • Leadership Development
  • Negotiating Techniques
  • Listening Skills
  • Interviewing Skills
  • Executive Coaching
  • Accent Reduction
Delivering Exceptional Customer Service
  • Improving Employee Morale
  • Communication Skills
  • Creating Positive Bonds
  • Assessing Client Needs
  • Satisfying Client Needs
  • Negotiation Skills
  • Professional Language Skills
  • Listening Skills
  • Difficult Clients
  • Resolving Problems
  • Self-Confidence
 *We can work with you in a number of settings: our office, your office or remotely through Skype/telephone  
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